About/Troublshooting

The "Listen" link uses a web browser to access "Windows Media Player" that includes the Freedom Radio audio stream. If you are a non-windows user you can insert the following url into the player of your choice. mms://69.80.226.199/freedom-radio64

Known Issues

Newer Windows users and Vista users may find that the Firefox browser will be missing plugins when you access the mini-player. If you follow the link that Firefox provides to download the plugin, it suggests you re-download Windows Media Player, which doesn't work. You have to re-insert 3 .dll files. Go here to download the files and place them in your programs/windows media player folder. Reload the browser and voila! (specific instructions are included.)

Technical Issues

Problem: What does my computer need in order to listen to your online radio?

Windows Users: (98, 2000, XP, Vista)
Microsoft Internet Explorer 6 or later, Firefox 2.0 or later plus the Windows Media Player Firefox Plugin
Windows Media Player 7.0 or later for Windows Media Streams
WINAMP, VLC Media Player, or Windows Media Player 7.0 or later plus the Orban AAC+ Plugin for Shoutcast, Icecast, and AAC+ Streams.
Adobe Flash Player 8 or later for flash content

Mac Users: (Mac OS X v10.3.9, 10.4 and later)

Apple Safari 2.0 or later or Mozilla Firefox 2.0 or later
Quicktime 7.0 or later, plus Flip4Mac WMV and the Flip4Mac Streaming Utility or Windows Media Player for Mac/OS X for Windows Media Streams
VLC Media Player for Shoutcast, Icecast, and AAC+ Streams.
Adobe Flash Player 8.0 or later for flash content

Problem: 'Why does the player go immediately to the "Stopped" state, stays in the "Opening" state, or goes to the “Reconnecting” state'

Your cache may contain files or cookies that have become corrupted.
Delete all of your temporary Internet files.
Open Internet Explorer and select the Tools menu.
Click on Internet Options. Under the General tab, click Delete Files..
Delete the StreamAudio streaming cookie
Open Internet Explorer and select the Tools menu.
Click on Internet Options. Under the General tab, click Settings.
Click View Files and note that a Windows Explorer window opens. In the Windows Explorer window select the cookie named "newplayer/". Right click and select Delete to delete the cookie.
Close all open Internet Explorer windows
Tune into a station again.

If this doesn't work Internet Explorer was not successful in removing all of the Activex components. To manually remove these components:
Open a DOS or Command Prompt window
Click Start and Run and then enter cmd
Change to the "Downloaded Program Files" folder
Change to the C drive by entering C:
If using Windows 95/98/ME enter cd c:\Windows\downlo~1
If using Windows NT/2000 enter cd c:\winnt\"Downloaded Program Files"
If using Windows XP enter cd c:\Windows\"Downloaded Program Files"
Delete all of the ActiveX files
Enter dir to display all the files in this folder
Delete all files that start with ccpm_ by typing del ccpm_..... for each file
Type exit to close the Command window.
Tune into a station again.

Problem: 'The Player status message says 'Ready'

UDP may be checked under Network Settings in your media player.

Try the following:
Open Windows Media Player and select "Tools", then "Options".
Select the "Network" tab.
Uncheck UDP under "Streaming protocols".
Click "Apply" and close the player.
Try listening to the station again.

Problem: I am using Windows and the Firefox web browser. I keep getting the error “Plug-in could not be found.”

Firefox does not automatically recognize the Windows Media Player plug-in.

Please go to http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx to download and install the Windows Media Player Plug-in for Firefox.

Problem: I can see that the stream is playing, but I hear no sound

A user may not hear the audio or see the video component of a stream because the user's security level prevents the Windows Media Player from downloading the appropriate codecs. If the user's security level is set too high (the default for Windows 95), the user is unaware that Windows Media Player was unable to download a required codec. The security level is set using Internet Explorer's Internet Options even if another browser, such as Netscape Navigator, is being used. Reducing the Internet Explorer security level to Medium permits Windows Media Player to download the appropriate codecs.

Problem: When i click on the " Listen Link " the link opens up and then disappears.

This is happening because Windows Media Player is not your default application for .asx/.asf file types. Follow the below instructions to correct the default application settings for WMP.

Step 1.       Go to your Control Panels

Step 2.       Click on Programs

Step 3.       Click on Default Programs

Step 4.       Click on Set your default programs

Step 5.       Click on Windows Media Player in left column

Step 6.       Now click on the link that says Set this program as default.

Step 7.       That’s it!  Now try to click the link to listen.

Problem: I just upgraded my Windows XP to SP2 and now my player no longer works?

This is most likely caused by the pop-up blocker included in SP2. Please try the following:
Open Internet Explorer
Under "Tools", go to "Pop-Up Blocker"
Under "Pop-up Blocker Settings", type in www.streamaudio.com in the box labeled "Address of Web site to allow" and click on the add button
Exit everything and try clicking on the "listen live" button again for the station again.

Problem: The Player status message goes from 'Opening' to 'Reconnecting' to ‘Ready’

UDP is checked under Network Settings in your media player. Try the following:
Open Windows Media Player and select "Tools", Then "Options".
Select the "Network" tab.
Uncheck UDP under "Streaming protocols".
Click "Apply" and close the player.
Try listening to the station again

Problem: The codecs for your Windows Media Player have expired.

Please go to the following site to download the latest codecs: http://www.microsoft.com/downloads/details.aspx?FamilyID=06fcaab7-dcc9-466b-b0c4-04db144bb601&DisplayLang=en

Problem: The audio buffers every few minutes and drops out sometimes

If you are using a dial-up modem to connect to the Internet, audio buffering or audio dropout may sometimes occur. Please also try not to browse the Internet or download big files while you are streaming. If you have a high-speed Internet connection and your player still buffers a lot, please contact Technical Support.

Problem: I use a Proxy Server to connect to the Internet, will the Freedom Radio Audio Player still work?

If you can browse the Internet, or open Windows Media Player and listen to a stream, then you should have no problem. If you do experience a problem, check the following:
If your primary player is Windows Media Player it must be set to "Use browser proxy settings". Perform this by doing the following:
Open Windows Media Player from the Start/Programs menu.
Right click on the player and go to Tools then Options menu.
Select the Network tab. Make sure "HTTP" is selected.
Select the Configure button. In the dialog that appears, verify or select "Use browser proxy settings".
Select OK to close all open dialogs.
Internet Explorer's Proxy Server settings are correct. Perform this by doing the following:
Open Internet Explorer.
Open the Tools/Internet Options menu and click on the Connections tab.
Click the LAN Settings button. Verify that either the appropriate "Automatic configuration" check box is checked, or that the check box under "Proxy server" is checked.
If the check box under "Proxy server" is checked, the Address and Port entries must be correct and you must also select the "Bypass proxy server for local addresses" check box. You may need to consult your system administrator to verify the correct settings.

Other Resources for Help

Windows Media Player:

For Futher Support Click Here http://www.microsoft.com/windows/windowsmedia/knowledgecenter/default.aspx

For FAQs (Frequently Asked Questions) Please Click Here http://www.microsoft.com/windows/windowsmedia/knowledgecenter/faq.aspx

Important Information: Even if you have tried all these troubleshooting measures, it is still possible that there is a local network issue that creates connection problems for you while others can listen perfectly. The company you obtain your Internet signal from could have installed a new piece of equipment, implemented a firewall, or a router could be updating its IP table and it takes up to 24 hours to complete. Check with your Internet Service Provider or local computer technician for additional information about your streaming trouble.

Techincal Support

For further assistance with technical issues please contact us at

itdept@freedomradiofm.com